Paying and communicating through WagStays is not only a requirement in our Terms of Service—it also protects you and your guests. Here’s how:
Safe and secure payments. Our payment platform is designed to protect credit card and personal information through standard encryption measures. Paying through WagStays is cashless, convenient, and keeps your personal details safe and secure. Accepting payments or paying outside of our system can put you at risk for fraud.
Simple and effective messaging. When you communicate with guests through your WagStays account, you have the peace of mind of our built-in security features. Plus, it’s easy to use—you can book services, work out stay details, schedule Meet & Greets, and get paid securely, and share photos, all through your WagStays account.
The WagStays Guarantee. When you book and pay through WagStays, you’re covered by the WagStays Guarantee—that’s peace of mind for sitters and pet parents alike.
Rarely, some people may choose to use our system to take advantage of dog owners or sitters. If you receive a message you think is suspicious, or someone asks to pay or communicate outside of WagStays, report the conversation by letting us know.