Paying and communicating through WagStays is essential to ensuring a safe and secure experience. In fact, it's so important to everyone's security that we made it a requirement in our Terms of Service.
But beyond being a requirement, when a payment takes place outside of WagStays, we won't have a record of it. That means your booking won't be covered by the WagStays Guarantee or our 24/7 support team. Accepting payments outside of WagStays could also lead to account suspensions for both the host and the guest.
So, if someone asks to pay you directly—whether that’s via check, cash, wire transfer, or a payment website other than WagStays—say no and remind them that paying through WagStays keeps everyone’s information secure.