WagStays offers the WagStays Guarantee for all services booked through WagStays. Simply put, the WagStays Guarantee is our commitment to you in the rare instance that something goes wrong during a booking. The WagStays Guarantee reimburses members of our community for costs arising from certain injuries to the WagStays pet or resident pet that occur during a service booked and paid through WagStays.
Coverage doesn't Include:
Damage to the host or the host's property
Injury to the pet care provider or pet owner, or someone related to or residing with the pet care provider or pet owner.
Treatment costs for preventive care, or medical or veterinary bills resulting from an illness or a chronic or pre-existing condition
Injury or damage that arises during a Meet & Greet or otherwise outside of the service dates of a confirmed WagStays booking
Preventable conditions such as fleas, ticks, or parasites
Bookings made outside of WagStays.com.